Last Updated: July 23, 2026
Welcome to Kinga Care. These Terms of Use (“Terms”) govern your access to and use of:
Throughout these Terms, “Kinga,” “Kinga Care,” “we,” “us,” and “our” refer to Kinga Care and its affiliates and subsidiaries, and “you” and “your” refer to the individual accessing or using the Services (and, where applicable, any person you authorize to help you use the Services on your behalf).
These Terms constitute a binding legal agreement between you and Kinga Care. By accessing or using the Platform, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are helping another person register for or use the Services, these Terms bind both you and that person, and you represent that you have authority to accept them on that person’s behalf.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION (INCLUDING HEALTH-RELATED INFORMATION) AS DESCRIBED IN THESE TERMS AND OUR PRIVACY POLICY, DO NOT ACCESS OR USE THE SERVICES.
We do not grant you any right or license to use the Services unless you are willing and able to be bound by these Terms.
Your use of the Platform is also governed by:
Together, these documents (the “Agreements”) form the complete set of terms that apply to your relationship with Kinga Care. Please read each carefully. In the event of a conflict between these Terms and a program-specific notice expressly presented at enrollment, the program-specific notice controls for that program only.
Kinga Care provides a digital health platform focused on longevity and chronic care management. Depending on your eligibility, enrollment, and subscription, the Services may include:
We may change, improve, suspend, replace, or discontinue any part of the Services (including features, content, eligibility criteria, or programs) at any time. We will not be liable to you solely because of such a change, suspension, or discontinuation, except to the extent non-waivable law requires otherwise. We may also impose limits on certain features or restrict access to part or all of the Services without notice where reasonably necessary for security, legal compliance, or operational reasons.
Unless we expressly agree otherwise in writing, we provide the Services only for your personal, non-commercial use in accordance with these Terms. You may not resell, sublicense, or commercially exploit the Services or any portion of them.
You must be 18 years of age or older and have legal capacity to enter into a binding contract to create an account and use the Services. By using the Platform, you represent that you meet these requirements.As outlined in our service packages:
To use certain features, you must register and provide information such as your name, contact details, and health-related information. You represent and warrant that all information you submit is complete, accurate, and truthful, and that you will keep it current. Kinga Care’s AI insights, coaching, and program effectiveness depend on the quality of the data you provide (for example, blood pressure readings, glucose levels, medications, and medical history).
If someone assists you in registering or submitting information, you remain responsible for reviewing that information and confirming it is accurate. Failure to keep your information current may impair the Services and may constitute a breach of these Terms.
You are responsible for:
You agree not to share your account, not to use another person’s account without permission, and not to select a username that impersonates another person or is otherwise unlawful or offensive. We may disable credentials or suspend accounts where we reasonably believe security or these Terms have been compromised.
We may require steps to verify your identity (for example, confirming ownership of an email address or phone number, or validating information against available sources). If we cannot verify your identity, we may refuse, limit, or terminate access to the Services.
Subject to applicable law, we may refuse to offer the Services to any person, or change eligibility or clinical criteria for programs and features, at our reasonable discretion.
IMPORTANT — PLEASE READ CAREFULLY.Your use of the Platform is governed by the Kinga Privacy Policy.
The Platform is designed to support long-term health optimization, chronic care management, prevention, and health navigation. Except where a licensed clinician delivering services through Kinga Care (or a partner) expressly provides professional clinical care under applicable law (“Licensed Services”):
Always seek the advice of your physician or other qualified health provider before starting, changing, or stopping any medication, treatment, diet, exercise program, or device use, or if you have questions about a medical condition. Do not disregard professional medical advice or delay seeking it because of something you read, heard, or received through the Services.
The Services are intended to complement—not replace—the care plans of your own clinicians. Care you receive from third-party physicians, laboratories, pharmacies, hospitals, or other providers (including those we help you navigate to) is separate from Kinga Care’s Services. Those providers are responsible for obtaining any required informed consent for their diagnosis, treatment, or telemedicine services. Kinga Care is not responsible for advice, treatment, products, or outcomes you obtain from third parties in connection with your use of the Platform.
Do not use AI insights or coaching recommendations to modify prescription medication dosages or treatment plans without consulting a licensed clinician.
Kinga Care is not an emergency medical service.
The Services are for non-emergency purposes only. We do not transmit emergency or time-critical communications to hospitals, law enforcement, ambulance services, or other emergency responders as a substitute for national or local emergency systems.
Do not attempt to obtain emergency care through the Platform, and do not rely on the Platform for a prompt emergency response.
If you think you are experiencing a medical emergency, contact local emergency services immediately (for example, dial 999 or 112 in Kenya, or the applicable emergency number where you are located) or go to the nearest hospital or emergency facility.
If we become aware of a possible emergency and, in our sole discretion, attempt to help connect you with emergency responders or care, you remain solely responsible for any resulting medical costs. Our attempt to assist does not create an obligation to monitor for emergencies or to provide emergency services.
Certain features of the Platform use artificial intelligence, machine learning, and similar technologies (“AI Features”), which may generate personalized insights, risk indicators, summaries, recommendations, motivational prompts, or other outputs based on your data and other inputs.
You acknowledge and agree that:
You agree not to use AI Features to self-diagnose life-threatening conditions or to make urgent medical decisions without appropriate professional care.
Your use of the Platform is governed by the Kinga Care Privacy Policy. We collect and process sensitive health information to provide personalized care support and related Services. We seek to comply with Kenya’s Data Protection Act, 2019, and other applicable regional health and data protection laws.
You retain ownership of your health data to the extent you own it under applicable law. By using the Services, you grant Kinga Care a limited license to host, process, display, transmit, and otherwise use your data as needed to operate, secure, improve, and provide the Services, and as otherwise described in the Privacy Policy and these Terms.
You grant Kinga Care the right to create and use de-identified and/or aggregated data derived from your information (data that does not identify you and cannot reasonably be used to re-identify you without additional information) to improve our AI algorithms, products, research, quality, and health outcomes analysis, and for other lawful business purposes, without further compensation to you, subject to applicable law.
Where the Platform allows you to share Health Passport information or other health data with clinicians, labs, caregivers, or other third parties, you are responsible for choosing whom to share with and for understanding that those recipients may have their own privacy practices once they receive the information.
Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of certain personal data, or to withdraw consent where processing is based on consent. You may also submit a “forget me” or similar deletion request through channels we make available. We will respond in accordance with the Privacy Policy and applicable law. Some data may be retained where required for legal, security, dispute-resolution, or legitimate business purposes.
“User Submissions” means any content or information you (or someone acting for you) submit, upload, enter, transmit, or otherwise make available through the Services, including profile information, health readings, device data, notes, messages, photos, feedback, and AI Feature inputs.
User Submissions also include information you authorize us to receive from third-party health devices or data sources (for example, blood pressure monitors, glucose meters, activity trackers, or health platforms), whether entered manually or synced automatically. You agree not to connect devices or enter data in a way that transmits another person’s health information into your account without lawful authority.
You are solely responsible for your User Submissions. You represent that you have all rights needed to provide them and that doing so does not violate law or third-party rights. You agree not to submit content that is unlawful, harmful, harassing, defamatory, invasive of privacy, infringing, deceptive, or otherwise objectionable.
Subject to the Privacy Policy and applicable data protection law, you grant Kinga Care a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify (for formatting or technical purposes), display, and process User Submissions as needed to provide and improve the Services. Personal and health information will be handled as described in the Privacy Policy. De-identified data is addressed in Section 8.3.
We do not undertake a general obligation to monitor User Submissions, but we may remove or restrict content or accounts that violate these Terms or applicable law. We do not endorse User Submissions and are not responsible for their accuracy or quality.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree not to (and not to permit others to):
We may investigate violations and take action we deem appropriate, including suspension or termination of access and referral to law enforcement where warranted.
Access to certain longevity, chronic care, coaching, or premium features requires payment of fees as described in the applicable service package, checkout flow, or enrollment materials on the Sites or Apps.
By selecting a paid plan, you authorize Kinga Care (and our payment processors) to charge the stated fees using your chosen payment method, which may include Mobile Money, credit or debit card, or other methods we support. You agree to provide and maintain valid payment information.
If you enroll in a recurring subscription, fees will be charged on the stated billing cycle until you cancel in accordance with these Terms or the cancellation instructions we provide. Fees apply for each billing period regardless of how often you use the Services during that period, unless we state otherwise.
Fees may be stated exclusive or inclusive of applicable taxes. You are responsible for any taxes, duties, or charges imposed by law, except taxes based on Kinga Care’s net income. Currency and conversion rules (if any) will be shown at checkout or in your plan details.
You may cancel your subscription at any time through the account settings we provide or by contacting support@kinga.care. Unless required by applicable law or expressly stated otherwise in writing for a specific offer, fees already paid for the current billing cycle are non-refundable, and cancellation takes effect at the end of the then-current paid period.
If a payment fails, we may retry charging your payment method, suspend access to paid features, or terminate the subscription. We may change prices prospectively; for existing subscribers, we will provide reasonable notice of material price increases before they take effect, and continued use after the effective date constitutes acceptance unless you cancel.
Payment processing may be handled by third-party providers. Their terms may also apply to payment transactions. Kinga Care is not responsible for errors caused solely by payment processors, banks, or Mobile Money operators, except to the extent required by law.
By creating an account or using the Services, you consent to receive communications from Kinga Care electronically, including by email, in-app messages, push notifications, and (where you provide a phone number and applicable law permits) SMS/MMS or similar messaging.
These communications may include:
You agree that electronic communications satisfy any legal requirement that such communications be in writing. Communications are deemed received when sent to the contact information associated with your account, whether or not you actually open them, provided we used the information you supplied. You are responsible for keeping your email address and phone number current.
You may update preferences or opt out of non-essential marketing messages as described in the Privacy Policy or in the message itself. Transactional and service-related messages may still be sent as needed to operate your account. Carrier message and data rates may apply to SMS.
You are responsible for obtaining and maintaining the devices, software, internet or mobile connectivity, and security tools needed to access the Services. Use of open networks involves risks of delay, interception, corruption, or unauthorized access. You assume those risks for transmissions until they reach our systems.
We are not responsible for failures caused by your devices, browsers, operating systems, carriers, or internet providers. Email and SMS channels may lack the same security features as the authenticated Platform; by agreeing to receive such messages, you accept related transmission risks.
The Platform may link to or integrate with third-party websites, labs, clinics, payment providers, device manufacturers, analytics tools, app stores, or other services (“Third-Party Offerings”).
These communications may include:
Health navigation and referrals are facilitative. Clinical responsibility for third-party care remains with the treating provider and facility.
If you download an App from Apple App Store, Google Play, or another digital distribution platform (an “App Provider”), these Terms are between you and Kinga Care—not the App Provider. The App Provider has no obligation to provide maintenance or support for the App and is not responsible for claims relating to the App, including product liability, legal compliance, or consumer protection claims, except as required by the App Provider’s terms. You must also comply with the App Provider’s applicable terms.
The Platform and all related content, software, designs, text, graphics, interfaces, AI models and algorithms, documentation, and trademarks—including the names “Kinga” and “Kinga Care,” logos, and the “Longevity Score” methodology—are owned by Kinga Care or its licensors and are protected by intellectual property and other laws.
Subject to these Terms, Kinga Care grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your own health management. No other rights are granted by implication or otherwise. You may not use Kinga Care marks without prior written permission.
Except as expressly permitted, you may not copy, reproduce, distribute, publicly display, reverse engineer, or commercially exploit any part of the Platform or Kinga Care content.
If you send ideas, suggestions, or feedback about the Services, you grant Kinga Care a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction or compensation, and without any obligation of confidentiality (unless we separately agree in writing).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT, AI OUTPUTS, SCORES, INSIGHTS, AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.
WITHOUT LIMITING THE FOREGOING, KINGA CARE DOES NOT WARRANT THAT:
Some jurisdictions do not allow certain warranty disclaimers; in those jurisdictions, disclaimers apply to the fullest extent permitted.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
EXCEPT WHERE PROHIBITED BY LAW, KINGA CARE’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KINGA CARE FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE THOUSAND KENYAN SHILLINGS (KES 1,000).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Kenyan law (including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion is unlawful).
You agree to indemnify, defend, and hold harmless Kinga Care and its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
We may suspend or terminate your access to the Services, with or without notice, if you breach these Terms, create legal risk for Kinga Care, fail to pay fees when due, or if we discontinue the Services or a portion of them. We may also suspend access to protect security, integrity, or other users.
You may stop using the Services at any time and may request account closure by contacting support@kinga.care or using in-product controls where available. Termination does not relieve you of obligations incurred before termination (including unpaid fees). Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.
Upon termination, your license to use the Services ends. We may deactivate your account and delete or anonymize associated data in accordance with the Privacy Policy and legal retention requirements.
As Kinga Care grows and adds features, we may update these Terms. We will post the updated Terms on the Sites and/or in the Apps and update the “Last Updated” date. Material changes that meaningfully reduce your rights will be accompanied by reasonable notice (for example, email or in-app notice) and a period before they take effect, where practicable.
Your continued use of the Platform after updated Terms become effective constitutes acceptance. If you do not agree, you must stop using the Services and may cancel any subscription as described in Section 11.
These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles that would require application of another jurisdiction’s laws.
Subject to any mandatory consumer protections that cannot be waived, the courts of Kenya shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and you consent to such venue. Before filing a claim, you agree to first contact us at support@kinga.care and attempt in good faith to resolve the dispute informally within thirty (30) days.
For questions about these Terms, your account, subscriptions, or Kinga Care health programs, contact us:
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